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We connect you with our Customer Care staff in various ways, depending on your product and issue. See the list below to view your contact options.

For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.​

.Instant discount applies to the full version of Adobe Photoshop Elements 2021, Adobe Premiere Elements 2021, or Adobe Photoshop Elements 2021 & Adobe Premiere Elements 2021 software only. Pricing is available only through the online Adobe Store. OEM, education and volume licensing customers are not eligible. Adobe Premiere Elements 2020. Backup your most important files & preferences using this free tool. Download Related Downloads Most Popular Downloads. CyberLink PowerDirector 16.0.2524.0 Ultra. Transform ordinary home videos into polished, professional movies.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting
Creative Cloud for individuals
  • All apps
  • All apps + Stock
  • Single apps
  • Photography plan - including Lightroom for mobile (iOS and Android)
  • Lightroom plan with 1 TB - including Lightroom for mobile (iOS and Android)
  • Adobe Stock plans
  • Adobe Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Stock single image

Adobe Story Plus

Phone

Chat

Phone (30 days from the date of purchase)

Chat (30 days from the date of purchase)

Forums

Phone

Chat

Forums

Forums

To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.

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For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Expert Sessions (for product how-to's)

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Covered Plans & ProductsAdministration & Deployment
Creative Cloud for teams
  • All apps
  • All apps + Stock

Phone

Chat

Forums

Expert Sessions

Creative Cloud for teams - single apps

Adobe Stock plans

Phone

Chat

Forums

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Acrobat Pro DC

Acrobat Standard DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Sign

Adobe Acrobat PDF Pack

Adobe Acrobat Export PDF

Phone

Chat

Not applicable

Not applicable

Forums

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Adobe Sign for teams

Phone

Chat

Not applicable

Phone

Chat

Forums

Phone

Chat

Forums

Covered Plans & ProductsAdministration & Deployment

Acrobat DC

Adobe Sign for teams

Phone

Chat

Forums

Premiere

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Technical Communications Suite - 2019 & 2017 release

Captivate 2019 & 2017

Presenter 11.1, 11 & 10

Presenter Video Express 2017 & 11

FrameMaker (2019 release) & (2017 release)

RoboHelp (2019 release) & (2017 release)

RoboHelp Server**

FrameMaker Publishing Server**

ColdFusion

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Contribute - EOL

Director - EOL

LeanPrint - EOL

ForumsForumsForumsForums

Note:

  1. There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
  2. The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released.
  3. ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.
Elements

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Technical Communications Suite - 2019 & 2017 release

Captivate 2019 & 2017

Presenter 11.1, 11 & 10

Presenter Video Express 2017 & 11

FrameMaker (2019 release) & (2017 release)

RoboHelp (2019 release) & (2017 release)

RoboHelp Server**

FrameMaker Publishing Server**

ColdFusion

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Phone

Chat

Forums

Contribute - EOL

Director - EOL

LeanPrint - EOL

ForumsForumsForumsForums

Note:

  1. There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
  2. The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released.
  3. ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.

For additional support via phone or chat, contact Adobe Customer Care.

Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)

Covered Plans & ProductsAccount & PaymentDownloading & InstallingSerial Numbers & ActivationHow-to's & Troubleshooting

Acrobat Pro 2020 desktop

Acrobat Standard 2020 desktop

Acrobat Pro 2017 desktop

Acrobat Standard 2017 desktop

Font Folio

Photoshop Elements 2021, 2020, and 2019

Premiere Elements 2021, 2020, and 2019

Phone

Chat

Phone

Chat

Forums

Phone

Chat

O facebook free download. Forums

Phone

Chat

Forums

Acrobat Pro DC 2015 desktop, Acrobat Standard DC 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier

Creative Suite products

Lightroom 6 and earlier

Photoshop Elements 2018 and earlier

Premiere Elements 2018 and earlier

Forums

Forums

Forums

Forums

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & ProductsAccount Downloading & InstallingHow-to's & Troubleshooting

CC mobile apps*

DC mobile apps*

*Covered as part of a paid subscription or an active trial for the following plans:

  • Creative Cloud all apps
  • Photography plan - including Lightroom for mobile (iOS and Android)
  • Lightroom CC plan - including Lightroom for mobile (iOS and Android)
  • Acrobat DC

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

All other mobile appsChatForumsForums

For additional support via phone or chat, contact Adobe Customer Care.

Covered Plans & Products

Account

Downloading & Installing

How-to's & Troubleshooting

Acrobat Reader

Flash Player

Shockwave Player

Edge Web Fonts

Apache Flex

Chat

Forums

Forums

Adobe XD (starter plan)

Phone

Chat

Phone

Chat

Forums

Phone

Chat

Forums

Covered Plans & ProductsAll issues
All enterprise plansFind enterprise support options.
Download installers of Adobe Photoshop Elements 2021 and 2020.
  • You can use the installer files to install Photoshop Elements on your computer and then use it as full or trial version.
    • You need your Photoshop Elements serial number to use the full version of the product. Need help finding your serial number? Sign in to My Adobe to find serial numbers for registered products.
      Or, see Find the serial number for your Elements product.
    • If you don't have the serial number, you can install the product and try it for a limited trial duration.
  • Make sure that your system meets the requirements for Photoshop Elements products.
  • Having trouble? Get help from our community experts.
  • How long does it take for download? See Estimated download times.
  • Is my Windows 32-bit or 64-bit?
For WindowsFor macOS

(3.9 GB)

Languages: Czech, Dutch, English, French, German, Italian, Japanese, Polish, Spanish, and Swedish

(3.8 GB)

Languages: English, French, German, and Japanese

Note:

If you are facing issues while downloading, do one of the following:

  • Try using a different browser to download the installer file.
  • Right-click the Download button and open the link in a new tab to download the installer file.
For WindowsFor macOS

(3.4 GB)

Languages: Czech, Dutch, English, French, German, Italian, Japanese, Polish, Russian, Spanish, and Swedish

(3.1 GB)

Languages: English, French, German, and Japanese

Note:

If you are facing issues while downloading, do one of the following:

Adobe Premiere Elements Free Version

  • Try using a different browser to download the installer file.
  • Right-click the Download button and open the link in a new tab to download the installer file.

Adobe Premiere Elements Free Trial

Learn how to access previous versions of non-subscription apps.

After you download the installer, you can follow the procedure in Installing Photoshop Elements to install the application.

Try the latest Photoshop Elements|Explore Elements product suite

Adobe Premiere Elements Download Full

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